Forensic Fluids Laboratories is leading the industry in oral fluid drug testing using liquid chromatography tandem mass spectrometry (LC/MS/MS). More sophisticated than gas chromatography, the Michigan-based company offers the industry’s fastest turnaround time using the most advanced, court-approved technology available. Recognized for innovation in small business by the EY Entrepreneur Of The Year in 2014, Forensic Fluids Laboratories is the only lab in the United States specializing exclusively in oral fluid/saliva drug testing using LC/MS/MS.


Our Culture

Forensic Fluids Laboratories’ corporate culture is “value-based” and our core values guide all our actions. The happiness of the team members is essential for the success of Forensic Fluids Laboratories, and there are continuous efforts to promote happiness in our workplace. Examples include the Happiness Index Survey, on-site massage therapy, reflexology, and reward programs which promote positive feedback loops from team member to team member.

Our core values are what we live and breathe at Forensic Fluids Laboratories. Our corporate culture is built on these core values. These are the values by which we make individual and company-wide decisions. These are the values that inspire and move us to be the best professionals we can be, the best company we can be and to go out into the world and make a positive impact.

Our core values are:

  1. Accurate
  2. Friendly
  3. Passionately Dedicated
  4. Customer Focused
  5. Find Better Ways

CURRENT POSITIONS

Our mission is to exceed customer expectations by delivering the most accurate drug testing results with the fastest turnaround time in the industry. It is a priority to also provide outstanding, professional customer service. We strive to be better than any other laboratory in the world. We expect our employees to promote exceptional customer focus and teamwork. Your initiative should be demonstrated every day to ensure the organization runs efficiently and projects are accomplished. We require a responsive, committed individual. See our available positions below: 

 

Legal and Scientific Administrator

Recruiting Training Coordinator (20 hours/week)

Certifying Scientist 2nd Shift (2-11pm)

Regional Sales & Business Developer - Drugs of Abuse - IN

Regional Sales & Business Developer - Therapeutic

Customer Support Representative - Therapeutic Sales Focus

Specimen Processing, part-time (7:45-11:30am, M-F)

Team Lead - Confirmation Laboratory

Laboratory Technologist - Screening


Legal and Scientific Administrator

You will be expected to

  • respond to Subpoena/Records Requests two weeks prior to all court cases and within 24 to 72 hours of receipt
  • master the use of Laboratory Information Management System (LIMS), SharePoint, MS Word and Excel software, and VoIP phone system operation to effectively perform responsibilities
  • accurately locate lab results, photocopy actual samples and all material pertaining to above Subpoenas and Records Requests
  • properly file all completed court work and documents
  • build and maintain relationships, receive and make phone calls with others involved in court cases and succinctly and clearly communicate in a professional manner with all caseworkers, probation officers, attorneys, paralegals and judges within outlined timeframes
  • update and maintain Subpoena and Records Requests process (SOP)
  • accurately track, monitor, enter and maintain spreadsheet for all Subpoena/Records Requests data, communications and court case history in a timely manner
  • maintain and organize calendar for expert witness testimony
  • maintains donor confidentiality at all times
  • maintain high productivity in a deadline-driven, pressure-sensitive, fast-paced environment
  • be accountable for your development and success

You will impact the company by:

  • building our customers’ trust
  • educating our legal system customers in oral fluid lab processes and procedures
  • providing great support to team members, ensuring our culture is the best
  • driving us to reach our testifying team goals by being accountable for your work

Requirements:  Bachelor’s degree required. Minimum five (5) years’ of Legal Administrative experience with the court system. Scientific degrees and/or experience with or knowledge of laboratory practices and procedures preferred. Must work independently; possess very strong organizational skills, excellent verbal and written communication skills, superb proofreading abilities. 

Forensic Fluids Laboratories is committed to supporting our team members with a complete benefit package including 401(k) and more.

If you are up to the challenge, please submit your application here.


 

Recruiting Training Coordinator (20 hours/week)

You will be expected to:

  • accurately communicate and promptly address issues with hiring leads, recruiting consultants and applicants and interns to coordinate adherence to the recruiting process
  • accurately enter all records and communications into database/electronic files and regularly conduct scheduled audits
  • track sourcing and provide recruiting metrics to hiring leads to improve searches, monthly
  • collect, scan, file and update all recruiting, onboarding and training documentation
  • schedule essential orientations; drive completion of all orientations in collaboration with Team Leads
  • expand use of the AcuMax Index in hiring, coaching and training to increase success of new hire integration and team member development
  • coach and lead efforts to incorporate FFL’s Core Values into all phases of the recruiting-hiring process and development of team members on a continual basis
  • coordinate all recruiting events (interviews, lodging, travel, etc.)

You will impact the company by:

  • recruiting great team members at FFL

  • continually improving the recruiting and training processes

  • providing support to team members to complete all orientations

  • improving understanding of departmental interactions

  • increasing the alignment of FFL core values throughout the company

Must be able to document:

  • Bachelor’s in communication, organizational management/ development, or a related field  
  • three (3) years of progressive growth working in a quick changing administrative environment 
  • experience in an HR generalist, administration, or recruiting position preferred

  • ability to work a minimum of four (4) days per week

Forensic Fluids Laboratories is committed to supporting our team members with a complete benefit package including 401(k) and more.

If you are up to the challenge, please submit your application here.


Certifying Scientist 2nd Shift (2-11pm)

Certifying Scientist, Forensic Fluids Laboratories, Kalamazoo, MI.  Multiple Openings. Second Shift (2-11 PM). Duties: Adhere to standard operating procedures in confirming samples for drugs in a high throughput laboratory; accurately receive, sort, open & review incoming samples; learn & accurately execute daily:  Laboratory Information Management Software (LIMS) to process samples; LC/MS/MS confirmation procedures; analysis, review & reporting of test results; operation & maintenance of laboratory equipment; maintain & ensure high level of accuracy & quality for results, records & documentation; manage time effectively to maintain production levels and meet production goals; contribute, recommend and develop ideas for continuous process improvement and performance for procedures, workflow and the Quality Program; and, work efficiently, both independently and in a team-oriented environment

Minimum requirements:  Masters of Science in Microbiology, Biochemistry, Chemistry, or Related Fields plus 1 year experience in HPLC (High Pressure Liquid Chromatography), GC (Gas Chromatography), & good laboratory practices & procedures. Alternatively, may have a Bachelor’s of Science in Microbiology, Biochemistry, Chemistry, or Related Fields plus 5 years’ experience in HPLC, GC, & good laboratory practices & procedures.

Contact Information:  Applicants must send resume to blemberg@forensicfluids.com


Regional Sales & Business Developer - Drugs of Abuse - IN

You will be expected to:

  • foster, develop and grow strong (long-lasting) business relationships with prospective and existing DOA state and regional customers
  • consistently meet or exceed defined revenue goals for the territory
  • develop a comprehensive understanding of and ability to communicate the differences between oral fluid (OF) and urine drug testing and their effectiveness, within the first 30 days
  • work with Director of DOA Sales to improve and execute our customer sales training program increasing effectiveness and success of Sales Team members within six months
  • develop and maintain a pipeline of 10 prospect accounts, including monthly Top 10 Prospect Review with Director of Sales within 60 days

You will impact the company by:

  • leading by example
  • driving us to reach our sales goals by being accountable for your work
  • improving the effectiveness, efficiency and retention of the DOA Sales Accounts
  • building a positive brand for FFL as we expand our markets
  • creating a culture of success, high performance and happiness

Must be able to document:

  • five (5) years sales success (exceeding quota) in healthcare environment
  • record of building and maintaining customer relationships
  • success in direct application of your knowledge of managing sales for state and regional customers to meet or exceed revenue goals and sample volume
  • understanding and proactive management of strategic and tactical sales opportunities
  • experience selling to state and local governments (preferred)
  • earned Bachelor’s degree

Forensic Fluids Laboratories is committed to supporting our team members with a complete benefit package including 401(k) and more.

If you are up to the challenge, please submit your application here.


Regional Sales & Business Developer - Therapeutic

You will be expected to:

  • meet or exceed established quota (300 samples/month) for assigned, existing Midwest client territory within the first six (6) months (6/1/17)
  • grow sales in new territory delivering 500 Oral Fluid Therapeutic samples per month by 12/31/17
  • meet or exceed frequency goals to maintain or grow sample volume with Top 20 assigned accounts
  • thoroughly understand and communicate the differences between oral fluid (OF) and urine drug testing within the first 30 days
  • work with Director of Therapeutic Sales to improve and execute sales training program increasing effectiveness and success of Sales Team members by 6/1/17
  • develop and maintain a pipeline of 10 prospect accounts, including monthly Top 10 Prospect Review with Director of Sales within 60 days

You will impact the company by:

  • leading by example
  • driving us to reach our sales goals by being accountable for your work
  • improving effectiveness, efficiency and retention of Therapeutic Sales Team
  • building a positive brand for FFL as we expand our markets
  • creating a culture of success, high performance and happiness

Must be able to document:

  • five (5) years sales success (exceeding quota) in healthcare environment
  • success in direct application of your knowledge of therapeutic markets, medication management, physician office specialties (prefer Pain, Psychiatry and Primary Care) to meet or exceed revenue goals and sample volume
  • earned Bachelor’s degree

Forensic Fluids Laboratories is committed to supporting our team members with a complete benefit package including 401(k) and more.

If you are up to the challenge, please submit your application here.


Customer Support Representative - Therapeutic Sales Focus

You will be expected to:

  • build solid relationships with customers and other departments creating an environment of trust as measured by customer surveys and reviews
  •  maintain and operate within process boundaries to successfully troubleshoot customer issues while understanding limitations

  • handle CSR backup to include:  answering and directing calls, interpreting lab reports, entering orders, resetting passwords and conducting customer welcome calls (within the first 30 to 60 days of start)

  • master all technical systems to include:  LIMS (laboratory information management system), Salesforce, VoIP phone, intranet and MS Office (within the first 90 days of start)

  • effectively use technical systems to organize and accurately enter data from all communications daily

  • prioritize and track tasks to resolve issues on a daily basis, returning all calls and emails within 24 hours

  • collaborate with other departments to gain clear understanding of the information and translate the information for coherent communication to all audiences

  • contribute to improvements in customer support processes to increase customer satisfaction (target – six months after hire)

You will impact the company by:

  • building customer trust, providing accurate results within promised turn-around-time

  • providing great support to team members, ensuring our Customer Support Team is the best

  • driving innovation, continually working toward more effective production

  • focusing on high quality work to meet customer’s expectations

  • creating a culture of success, high performance and happiness

Must be able to document:

  • an earned Bachelor’s degree (healthcare, science or related field preferred)
  • minimum of three (3) years of progressive growth in responsibility working in a health care or medical customer support environment
  • experience working with medical practices to understand clinical and administrative workflows is ideal

  • preference to those with strong background in LIMS, Salesforce, Electronic Medical Records (EMR) and MS Office

  • success working in a fast-paced, detail-oriented, collaborative environment is essential

Forensic Fluids Laboratories is committed to supporting our team members with a complete benefit package including 401(k) and more.

If you are up to the challenge, please submit your application here.


Specimen Processing, part-time (7:45-11:30am, M-F)

Position Overview

This position is responsible for receiving and logging in specimens daily, ensuring they are accurately processed within the set time frame.

Essential Responsibilities

1.      Receive incoming samples each day. Accurately open, sort, and high speed log-In using LIMS (Laboratory Information Management System).

2.      Review and accept samples with correct chain of custody.

3.      Check the outside drop box for samples within set processing time frame each morning.

4.      Look for opportunities to find better ways to improve the efficiency and quality of the specimen processing system. 

5.      Communicate information with other team members regarding special customer instructions to ensure the quality of the process and customer satisfaction.

6.      Maintain HIPAA confidentiality at all times.

Team Responsibilities

We expect our employees to be flexible and to promote exceptional customer service and team work. We require a responsive, committed individual with the ability to accurately work in specimen processing, help with stocking inventory and maintaining a clean work environment. Initiative should be demonstrated every day to ensure the organization runs efficiently.

Knowledge, Skills and Qualifications

Bachelor’s degree, completed or in progress, in science, math, accounting, or business with two (2) years or more experience working in a high-pace environment is preferred.  Must have excellent hand-eye coordination, and do repetitive, tedious small work with hands.  Other required skills include the ability to work independently, manage time effectively, and exercise good judgment and initiative. Must have excellent interpersonal and organizational skills, and the ability to proactively solve problems, multitask and prioritize, and accurately proofread materials and communications. 

Physical Requirements

Forensic Fluids Laboratories, as a drug testing laboratory, is a drug-free workplace. The ability to stand for long periods, walk, stoop frequently and perform repetitive motion with your hands is required. Essential job functions require the ability to focus for prolonged periods of time. Incumbent must wear protective clothing and safety equipment as appropriate. Required to lift 20-40 pounds. 

HIPAA Security Level

Level 1 Technical Safeguard:  Limited EPHI access - Viewing, Opening samples, Processing samples

If you are up to the challenge, please submit your application here.


Team Lead - Confirmation Laboratory

You will be expected to:

  • lead your team effectively to maintain production levels and meet production goals
  • learn and adhere to standard operating procedures in LC/MS/MS confirming samples for drugs in a high throughput laboratory
  • accurately receive, sort, open and review incoming samples
  • learn and accurately execute daily:  Laboratory Information Management Software (LIMS) to process samples; LC/MS/MS confirmation procedures; analysis, review and reporting of test results; operation and maintenance of laboratory equipment; preparation and performing court testimony
  • contribute, recommend and develop ideas for continuous process improvement and performance for procedures, workflow and the Quality Program
  • be accountable to support your team members’ development and success in these areas: personnel issues, training, safety, performance evaluations, inventory control and laboratory staff competency assessment

You will impact the company by:

  • building customer trust, providing accurate results within promised turn-around-time
  • providing great support to your team members, ensuring our Confirmation Team is the best
  • driving innovation, continually working toward more effective production
  • focusing on high quality work to meet customer’s expectations

Must be able to document:

  • Master’s or PhD of Science in toxicology, chemistry, biochemistry, pharmacology or related field
  • six (6) years of progressive growth working in a production laboratory environment
  • three (3) years of success in leadership role with LC/MS/MS experience required and experience in a high throughput laboratory

Full array of medical benefits and 401(k) offered. 

If you are up to the challenge, please submit your application here.


Laboratory Technologist - Screening

You will be expected to:

  • learn and adhere to standard operating procedures in screening samples for drugs in a high throughput laboratory
  • accurately receive, sort, open and review incoming samples
  • learn and accurately execute daily: Laboratory Information Management Software (LIMS) to process samples; ELISA screening procedures; analysis, review and reporting of test results; operation and maintenance of laboratory equipment
  • maintain and ensure high level of accuracy and quality for results, records and documentation
  • manage time effectively to maintain production levels and meet production goals
  • contribute, recommend and develop ideas for continuous process improvement and performance for procedures, workflow and the Quality Program
  • work efficiently, both independently and in a team-oriented environment

You will impact the company by:

  • building customer trust, providing accurate results within promised turn-around-time
  • providing great support to your team members, ensuring Screening Team is the best
  • driving us to meet our production goals by being accountable for your work
  • focusing on high quality work to meet our customer’s expectations
  • working hard and playing hard

Requirements:  Bachelor’s degree in a natural science field or certified Medical Technologist.  Two (2) years of experience working in a laboratory environment.  Previous work experience in a high throughput laboratory preferred. 

Forensic Fluids Laboratories is committed to supporting our team members with a complete benefit package including 401(k) and more.

If you are up to the challenge, please submit your application here.

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