Forensic Fluids Laboratories is leading the industry in oral fluid drug testing using liquid chromatography tandem mass spectrometry (LC/MS/MS). More sophisticated than gas chromatography, the Michigan-based company offers the industry’s fastest turnaround time using the most advanced, court-approved technology available. Recognized for innovation in small business by the EY Entrepreneur Of The Year in 2014, Forensic Fluids Laboratories is the only lab in the United States specializing exclusively in oral fluid/saliva drug testing using LC/MS/MS.


Our Culture

Forensic Fluids Laboratories’ corporate culture is “value-based” and our core values guide all our actions. The happiness of the team members is essential for the success of Forensic Fluids Laboratories, and there are continuous efforts to promote happiness in our workplace. Examples include the Happiness Index Survey, on-site massage therapy, reflexology, and reward programs which promote positive feedback loops from team member to team member.

Our core values are what we live and breathe at Forensic Fluids Laboratories. Our corporate culture is built on these core values. These are the values by which we make individual and company-wide decisions. These are the values that inspire and move us to be the best professionals we can be, the best company we can be and to go out into the world and make a positive impact.

Our core values are:

  1. Accurate
  2. Friendly
  3. Passionately Dedicated
  4. Customer Focused
  5. Find Better Ways

CURRENT POSITIONS

Our mission is to exceed customer expectations by delivering the most accurate drug testing results with the fastest turnaround time in the industry. It is a priority to also provide outstanding, professional customer service. We strive to be better than any other laboratory in the world. We expect our employees to promote exceptional customer focus and teamwork. Your initiative should be demonstrated every day to ensure the organization runs efficiently and projects are accomplished. We require a responsive, committed individual. See our available positions below: 

Legal Administrator

Certifying Scientist 2nd Shift (2-11pm)

Customer Support Representative - Therapeutic Sales Focus

Laboratory Technologist - Screening

Database Developer

Logistics


Legal Administrator

You will be expected to:

  • respond to Subpoena/Records Requests two weeks prior to all court cases and within 24 to 72 hours of receipt
  • master the use of Laboratory Information Management System (LIMS), SharePoint, MS Word and Excel software, and VoIP phone system operation to effectively perform responsibilities
  • accurately locate lab results, photocopy actual samples and all material pertaining to above Subpoenas and Records Requests
  • properly file all completed court work and documents
  • build and maintain relationships, receive and make phone calls with others involved in court cases and succinctly and clearly communicate in a professional manner with all caseworkers, probation officers, attorneys, paralegals and judges within outlined timeframes
  • update and maintain Subpoena and Records Requests process (SOP)
  • accurately track, monitor, enter and maintain spreadsheet for all Subpoena/Records Requests data, communications and court case history in a timely manner
  • maintain and organize calendar for expert witness testimony
  • maintains donor confidentiality at all times
  • maintain high productivity in a deadline-driven, pressure-sensitive, fast-paced environment
  • be accountable for your development and success

You will impact the company by:

  • building our customers’ trust
  • educating our legal system customers in oral fluid lab processes and procedures
  • providing great support to team members, ensuring our culture is the best
  • driving us to reach our testifying team goals by being accountable for your work

Requirements:  Bachelor’s degree required. Minimum five (5) years’ of Legal Administrative experience with the court system. Scientific degrees and/or experience with or knowledge of laboratory practices and procedures preferred. Must work independently; possess very strong organizational skills, excellent verbal and written communication skills, superb proofreading abilities. 

Forensic Fluids Laboratories is committed to supporting our team members with a complete benefit package including 401(k) and more.

If you are up to the challenge, please submit your application here.


Certifying Scientist 2nd Shift (2-11pm)

Certifying Scientist, Forensic Fluids Laboratories, Kalamazoo, MI.  Multiple Openings. Second Shift (2-11 PM). Duties: Adhere to standard operating procedures in confirming samples for drugs in a high throughput laboratory; accurately receive, sort, open & review incoming samples; learn & accurately execute daily:  Laboratory Information Management Software (LIMS) to process samples; LC/MS/MS confirmation procedures; analysis, review & reporting of test results; operation & maintenance of laboratory equipment; maintain & ensure high level of accuracy & quality for results, records & documentation; manage time effectively to maintain production levels and meet production goals; contribute, recommend and develop ideas for continuous process improvement and performance for procedures, workflow and the Quality Program; and, work efficiently, both independently and in a team-oriented environment

Minimum requirements:  Masters of Science in Microbiology, Biochemistry, Chemistry, or Related Fields plus 1 year experience in HPLC (High Pressure Liquid Chromatography), GC (Gas Chromatography), & good laboratory practices & procedures. Alternatively, may have a Bachelor’s of Science in Microbiology, Biochemistry, Chemistry, or Related Fields plus 5 years’ experience in HPLC, GC, & good laboratory practices & procedures.

Contact Information:  Applicants must send resume to blemberg@forensicfluids.com


Customer Support Representative - Therapeutic Sales Focus

You will be expected to:

  • build solid relationships with customers and other departments creating an environment of trust as measured by customer surveys and reviews
  •  maintain and operate within process boundaries to successfully troubleshoot customer issues while understanding limitations

  • handle CSR backup to include:  answering and directing calls, interpreting lab reports, entering orders, resetting passwords and conducting customer welcome calls (within the first 30 to 60 days of start)

  • master all technical systems to include:  LIMS (laboratory information management system), Salesforce, VoIP phone, intranet and MS Office (within the first 90 days of start)

  • effectively use technical systems to organize and accurately enter data from all communications daily

  • prioritize and track tasks to resolve issues on a daily basis, returning all calls and emails within 24 hours

  • collaborate with other departments to gain clear understanding of the information and translate the information for coherent communication to all audiences

  • contribute to improvements in customer support processes to increase customer satisfaction (target – six months after hire)

You will impact the company by:

  • building customer trust, providing accurate results within promised turn-around-time

  • providing great support to team members, ensuring our Customer Support Team is the best

  • driving innovation, continually working toward more effective production

  • focusing on high quality work to meet customer’s expectations

  • creating a culture of success, high performance and happiness

Must be able to document:

  • an earned Bachelor’s degree (healthcare, science or related field preferred)
  • minimum of three (3) years of progressive growth in responsibility working in a health care or medical customer support environment
  • experience working with medical practices to understand clinical and administrative workflows is ideal

  • preference to those with strong background in LIMS, Salesforce, Electronic Medical Records (EMR) and MS Office

  • success working in a fast-paced, detail-oriented, collaborative environment is essential

Forensic Fluids Laboratories is committed to supporting our team members with a complete benefit package including 401(k) and more.

If you are up to the challenge, please submit your application here.


Laboratory Technologist - Screening

You will be expected to:

  • learn and adhere to standard operating procedures in screening samples for drugs in a high throughput laboratory
  • accurately receive, sort, open and review incoming samples
  • learn and accurately execute daily: Laboratory Information Management Software (LIMS) to process samples; ELISA screening procedures; analysis, review and reporting of test results; operation and maintenance of laboratory equipment
  • maintain and ensure high level of accuracy and quality for results, records and documentation
  • manage time effectively to maintain production levels and meet production goals
  • contribute, recommend and develop ideas for continuous process improvement and performance for procedures, workflow and the Quality Program
  • work efficiently, both independently and in a team-oriented environment

You will impact the company by:

  • building customer trust, providing accurate results within promised turn-around-time
  • providing great support to your team members, ensuring Screening Team is the best
  • driving us to meet our production goals by being accountable for your work
  • focusing on high quality work to meet our customer’s expectations
  • working hard and playing hard

Requirements:  Bachelor’s degree in a natural science field or certified Medical Technologist.  Two (2) years of experience working in a laboratory environment.  Previous work experience in a high throughput laboratory preferred. 

Forensic Fluids Laboratories is committed to supporting our team members with a complete benefit package including 401(k) and more.

If you are up to the challenge, please submit your application here.

 


Database Developer

You will be expected to:

  • Administer, manage and maintain SQL and Oracle databases
  • successfully complete performance tuning of database functions, SQL queries and stored procedures 
  • maintain data integrity across many data sources
  • accurately provide quality assurance of reporting environments
  • report development
  • be familiar with HIPAA Security and Privacy

You will impact the company by: 

  • leading by example
  • integrating core applications to streamline department operations
  • driving us to reach our analytics goals by being accountable for your work
  • supporting internal departments with data to make key business decisions
  • creating a culture of success, high performance and happiness

Must be able to document:

  • three (3) years of database administration / database development experience
  • experience with relational databases; SQL Server and Oracle
  • experience with database reporting preferable with SSRS or Actuate

·       integration experience with ETL preferable with SSIS

·       experience with Team Foundation Services and VSO, preferred

  • the ability to work independently, manage time effectively, organize meetings, train users on new technology and exercise good judgment and initiative
  • earned Bachelor’s degree

Forensic Fluids Laboratories is committed to supporting our team members with a complete benefit package including 401(k) and more.

If you are up to the challenge, please submit your application here.


Logistics

You will be expected to:

  • Accurately execute the complete procedures for processing customer orders and acquisition of supplies essential for filling those orders.
  • Maintain and ensure an adequate supply of all inventory for logistics, laboratories and administrative offices
  • Learn to accurately operate all shipping and inventory software and consistently adhere to all standard operating procedures.
  • Manage communications and negotiations with current and potential vendors.
  • Identify and investigate cost saving opportunities on an ongoing basis.
  • Learn and adhere to the Health Insurance Privacy Protection Act (HIPPA) confidentiality guidelines.
  • Manage facility equipment; address and resolve issues pertaining to such equipment as situations arise and effectively communicate the progress of such issues with the appropriate personnel.
  • Develop a working knowledge of alarm and fire suppression systems.

You will impact the company by: 

  • Providing exceptional customer service and building a positive work environment through flexibility and teamwork.
  • Building an efficient, cohesive, and professional work space by providing support for all company departments.

Must be able to document:

  • Either a Bachelor’s degree with a minimum of two (2) years combined shipping and inventory experience, OR a minimum of five (5) years combined shipping and inventory experience.

  • Experience in communicating with, leading, and engaging others effectively.

  • Ability to exercise good judgment and take initiative.

  • An elevated level of skill in interpersonal communication, organization, problem solving, prioritization, and proof-reading of written materials and communications.

Forensic Fluids Laboratories is committed to supporting our team members with a complete benefit package including 401(k) and more.

If you are up to the challenge, we welcome your resume at  please submit your application here.

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